- Q: What do your grout cleaning services include?
- A: Tile Cleaners ® services include scrubbing your grout with our tools and equipment (Turbo Hybrid Machines & Scrubbers) to restore it back to it's best possible condition. In small areas where we can't use our machines, the job will be done manually.
- Q: How do I measure the size of the area i need to restore the grout in?
- A: We recommend that you measure each room separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.
- Q: What should I do to prepare for the grout cleaning?
- A: Move all furniture and items up off the floor so it is ready for us to clean when we arrive.
- Q: How do I know when my grouts are in need for professional cleaning?
- A: You will know when to have it done once the grout start looking dull and discoloured even after a proper cleaning.
- Q: Are your grout cleaning products toxic?
- A: Here at Tile Cleaners ® we understand the importance of your family's safety. This is why Tile Cleaners ® only use non-toxic finishing agents as we not only want to protect your grout, but your familiy's health too. Materials and agents that can be of health hazard are not in our product portfolio and have never been.
- Q: What does a proper grout maintenance routine include?
- A: A proper maintenance routine typically includes stripping and cleaning and resealing at least once every year or two, especially in commercial areas with high foot traffic, annually cleaning is recommended.
- Q: What can I do to keep my grouts looking new?
- A: To keep your tiles and grout looking new, Tile Cleaners ® recommends sealing your grout lines with our special water based impregnating grout sealer. We also always reccommend cleaning each week with a damp microfiber cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.
- Q: How will you charge me for stripping cleaning and sealing my grouts?
- A: We charge per square meter for each separate room. There is a price list on the cleaners website for you to review. We prefer you measure each room individually before we come so when we charge you in the end it will be fast and easy for everyone.
- Q: Will you help me move my furniture before your start cleaning my grout?
- A: Tile Cleaners ® do not move large furniture because we are not insured for such work but we can help you move your smaller items.
- Q: What should I do to prepare for my grout cleaning?
- A: In order to allow us to do our job in cleaning and restoring your grout, you will need to move all furniture and items up off the floor so it is ready for us to clean when we arrive.
- Q: How do I schedule an estimate with Tile Cleaners?
- A: Simply click on the location nearest to you and email the local office with your contact information or call the number of your local Tile Cleaners ® representative.
- Q: How much does an estimate cost?
- A: In most cases Tile Cleaners ® can give you a quote over the phone for free. In some cases we will need to come and check the work to be done prior to giving you a quote. This depends on the size and nature of the work required.
- Q: How long does the estimate take?
- A: In most cases, we can give you an approximate quote / estimate over the phone within 5 - 10 minutes. We will also inspect the area and confirm the quote on the day the job is booked for to get your final approval prior to starting any work.
- Q: Once decided, how long will it take to schedule the work on my grout?
- A: Most of our work can be scheduled within 2 – 10 days, and is usually done on the same day we come out to confirm the quote.
- Q: What type of grout cleaner is used?
- A: Tile Cleaners ® uses a low pressure / hot water system to clean your grout. The vapor system will heat water to high degrees (up to 320 degrees) cleaning your grout with vapor technology using tap water leaving your grout in a PH neutral state.
- Q: Do you use chemical cleaners?
- A: Some cleaning situations require pre-treatment using a chemical cleaner. Our chemical cleaner contains no acid or bleach as these ingredients can do long term damage to your grout. The solution is then followed by our vapor technology removing the discoloration and any chemical residue from the grout joint. However in some cases we will need to use chemicals that do contain some little amount of bleach or acid when the grout is old and discolored.
- Q: Why use grout cleaner and vapor cleaning?
- A: The vapor cleaning process eliminates the cleaner from the pores of the joint leaving it in a PH neutral state.
- Q: Why not just scrub the grout with a brush and mop it clean?
- A: The mopping of excess cleaner is not completely absorbed leaving the cleaner in the pores of the grout. The cleaner will disrupt the PH level of the floor creating a dirt magnet after completion.
- Q: Do you use a truck mounted cleaning machine?
- A: Sometimes, depending on the size and nature of the work required. The truck mounted equipment generates pressure between 1500 – 3000 psi so we adjust the pressure depending on the type of tile and grout you have, otherwise the amount of pressure generated will create small cracks in the joint along with exploiting existing cracks if the wrong pressure is used.
- Q: What is grout recoloring?
- A: Recoloring grout is the application of a grout colorant to completely change or enhance the color of your grout.
- Q: Why recolor my grout?
- A: In some circumstances, your existing grout can be soiled to the point it will not clean well enough to be acceptable. Grout can also fade if exposed to excessive foot traffic or sunlight making it impossible to eliminate color variations in your grout.
- Q: Can grout recoloring make my grout lighter?
- A: Yes, your existing grout can be re-colored to a lighter or darker shade of your existing grout or a different color altogether to match your changing decor.
- Q: Can you tell if the grout has been recolored?
- A: The recoloring process will leave your grout looking brand new eliminating any color variations. The color sealer used is a penetrating color sealer leaving the grout in its natural state as it bonds to the silica in the grout joint. Some color sealers on the market are a topical that will cause your grout to look painted in its completed state.