- All services orders are subject to $150.00 + GST minimum call-out charge
- All services discussed, quoted, actioned by Client, or disputed are to be considered as general advice only, and any future damages, liabilities, loss and/or injuries are not considered to be the liability of Grout Cleaners. Grout Cleaners is not an advisory service.
- Grout Cleaners reserves the right to amend the initial quotation should the Client’s original requirements change.
- Differences in excess of 10% of the initial quote value will be discussed with the Client prior to the start of the work.
- If Grout Cleaners technicians need to collect keys from a third party address outside the postal code of the premises where work is to be carried out, a $20.00 charge may be added to the price of the service. Grout Cleaners will not collect keys from a third party location if the third party location is more than 30 minutes' drive from the job location.
- If any sealing services are requested, a minimum 4-hour period must be allowed before any physical contact can be made with the sealed areas. Sealer can take up to 24 hours to fully cure, meaning that the areas sealed must not get wet until at least 24 hours after job completion. Any disturbance within this period made by the Client or any third party is not the liability of Grout Cleaners.
- If the Client or any third party has damaged the sealed area by any means, Grout Cleaners is not liable for the repairs to the sealed area.
- a. Where sealed areas are in jeopardy of the full curing time being completed without interference, it is at the discretion of Grout Cleaners to amend said service date(s) and/or time(s) to prevent this occurring.
- b. Where a sealer has been inappropriately applied by Grout Cleaners technicians, we will arrange the removal of the sealer where possible before applying the most appropriate sealer. This can incur a reduced service fee where applicable.
- If water extraction is required due to flooding, an extra 30% charge will be added to the service price.
- Any charges, e.g. metro congestion charges, road tolls and/or parking will be added to the Client’s invoice unless a prior agreement has been made.
- If the Clients premises are above the third floor of a building and there is no lift access, an additional charge of $10 will apply for all or part thereof each $100.00 (rounded up to the nearest hundred) increment of the service fee.
e.g. Total service fee $550.00 + GST, will incur an additional $60.00 + GST Access Charge. - Grout Cleaners reserves the right discontinue the job if upon inspection it is found that the material is not suitable for the prescribed services or abilities of Grout Cleaners technicians. Grout Cleaners will discontinue with a service request if for example:
- a. Water and/or power is not available,
- b. There is interference in the prescribed area(s) from the Client or any third party,
- c. The material is the wrong type as described from when the client booked,
- d. These may trigger the full amount of booked services payable to Grout Cleaners.
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